Case study
Switching pharmacy, and so pleased they made the move
- The problem before
- The previous supplier couldn't always provide some medications, which left the home finding alternatives itself.
- What changed
- Medication delivered directly to the home and on time. We make sure the home receives what it needs, and we call to explain any change, such as a different brand.
- The result
- Staff know medication will arrive on time, that issues will be dealt with, and that they have support throughout.
“It has been a pleasure moving to JF Care Home Pharmacy. After the initial adjustment that comes with changing pharmacy providers, we are delighted with how things have progressed and are so pleased we made the move.
Our medication is now delivered directly to the home and arrives on time. With our previous supplier, there were medications they couldn't always provide, often leaving us to find alternatives ourselves. The team at JF Care Home Pharmacy are much more proactive in ensuring we receive what we need. If there are any changes, such as a different medication brand, they always take the time to call and explain.
The staff are consistently pleasant, helpful and supportive, whether we are calling them or they are contacting us. They respond to our needs as quickly as they can.
It's lovely to have a face to the pharmacy team and to feel that we have a genuine relationship with the people supporting us, right up to the big boss, Dan!
JF Care Home Pharmacy are wonderful – helpful, supportive and, most importantly, they genuinely care about the people who depend on the medication they provide. I cannot thank them enough for the difference they have made to our residents. Knowing that medication will arrive in a timely manner, that any issues will be addressed and that we have been fully supported throughout has made such a difference to our home.
A fabulous team!”